ek78 FAQ — All Your Questions Answered Here

ek78 does not charge any deposit fee on its own. However, your mobile banking app — such as bKash or Nagad — may apply their own transfer charges. These charges are determined entirely by those providers' own policies and have nothing to do with ek78. Before making a deposit, check the fee details in your wallet app.

Deposited funds are usually added to your account within a few minutes. If more than 15 minutes have passed and it still hasn't arrived, take the transaction ID and a screenshot from your wallet app and let the support team know via live chat. Having the correct reference number on hand will help resolve the issue quickly.

The minimum deposit amount at ek78 is ৳200, and this applies equally to all payment methods — whether bKash, Nagad, Rocket, Upay, or bank transfer. This gives you the option to start with a small amount and play comfortably.

Log in to ek78, go to the deposit page, and select Nagad as your payment method. Send the amount to the designated number and save the transaction reference number. If any issue arises, providing this number to support will get you help quickly. The minimum amount is ৳200.

ek78 currently accepts deposits through five methods: bKash, Nagad, Rocket, Upay, and bank transfer (for example via Dutch-Bangla Bank, BRAC Bank, or Islami Bank). The minimum deposit is ৳200 for all methods. Choose whichever is most convenient for you.

A disconnection does not cancel your bet — ek78's server saves the round result. Once you reconnect and return to your session, you will be able to see the result. However, if you lose connection mid-spin or mid-round in a slot or fishing game, that current spin or round is settled according to the server's rules; any result already recorded is not changed.

Yes, it's easy. Open ek78.bar in Chrome, then tap the three-dot menu at the top right and select "Add to Home screen". From then on, an ek78 shortcut icon will be on your home screen — opening it will be just as quick as an app.

Old cached files can often slow down a page. Go to your browser settings, clear the cache and cookies from "Clear browsing data", then reopen the page — in most cases this resolves loading issues. If the problem persists, try switching your data connection or let us know via live chat.

Yes, ek78's full platform works completely in a mobile browser — no separate app needs to be installed. Slots, fishing, bingo, cricket betting — all of it can be played easily from Chrome or Safari. Just make sure your browser is up to date.

ek78 runs well on both Android and iOS platforms. With an updated Chrome, Firefox, or Safari browser, you will have a smooth experience on any smartphone or tablet. On older browsers or devices with very low RAM, some games may run slowly — in that case, updating the browser is recommended.

Verification is important for two main reasons — to ensure the security of your account and to confirm that withdrawal funds reach the right person. It is done for your own protection, so that no one else can withdraw money from your account.

Generally, a clear photo of your National ID (NID) or passport is required. In some cases, a driving licence may also be accepted. The photo must be clear, complete, and legible — blurry or cropped images are not accepted. Providing the correct documents will speed up the verification process.

Yes, it can cause a problem. For secure withdrawals at ek78, the name registered on your account must match the name on your bKash, Nagad, or bank account. If the names differ, verification may not pass. Providing the correct name at registration is the easiest way to avoid trouble later.

If verification is rejected, the support team will usually let you know the reason. Read it carefully, fix the issue, and upload new documents. Rejection often happens due to low image quality or a name mismatch. If you are unsure about the problem, ask directly via live chat.

Yes, ek78 uses SSL encryption to keep all personal information and documents secure. Documents uploaded for verification are used only for the verification process and are not shared with third parties. You can find more details on our privacy policy page.

The withdrawal process at ek78 is generally completed within 15 minutes to 2 hours. If the request is made from a verified account, the money arrives in your wallet within this time. If a special circumstance causes a slight delay, the support team will let you know.

No, for security reasons ek78 only approves withdrawals to a wallet registered in your own name. The name on your ek78 account and the name on your bKash or Nagad must be the same. Money cannot be sent to someone else's number — this is part of maintaining the platform's security.

Yes, ek78's withdrawal service is available seven days a week, 24 hours a day — there is no difference on Fridays, Saturdays, or public holidays. Withdrawals can be expected to complete within 15 minutes to 2 hours, just as during regular hours.

To withdraw winnings from a bonus, the wagering requirement must be met. For ek78's welcome bonus, wagering is calculated on the bonus amount only, not the total balance. For example, if you receive a ৳2,000 bonus, you must place bets totalling 15 times that amount — ৳30,000 — before the bonus winnings become withdrawable. The minimum withdrawal is ৳500.

The minimum withdrawal amount at ek78 is ৳500. Withdrawal requests for less than this amount cannot be made. Before withdrawing, make sure your account verification is complete and your balance is at least ৳500.