ek78's Privacy Policy
Your personal information is completely safe with us. This document provides a detailed description of how ek78 collects, stores, and uses data.
Introduction & Applicability
This privacy policy ("Policy") applies to all users of the ek78 platform. This Policy comes into effect whenever you use ek78's website, mobile interface, or any related services.
ek78 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users and are firmly committed to protecting your personal information. This document clearly explains what types of information we collect, why we collect it, how long we retain it, and with whom it is shared.
By using our services under this Policy, you are consenting to the terms described herein. If you disagree with any part of this Policy, we ask that you refrain from using our services and contact our support team if you have any concerns.
Policy Details
Information We Collect
When creating an account and using the ek78 platform, we may collect the following types of information:
1.1 Identity Information
- Full name, date of birth, and gender
- National ID or passport number (for age verification)
- Email address and mobile number
- Residential address in Bangladesh
1.2 Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
1.3 Technical Information
- IP address, browser type, and operating system
- Device identifiers and cookie data
- Login times, session data, and platform usage patterns
1.4 Voluntary Information
- Details of communications with the support team
- Feedback and survey responses
Purpose of Data Collection
The information ek78 collects is used only for specific and legitimate purposes. These include:
- Creating, verifying, and managing accounts
- Ensuring age verification — only those aged 21 or above may use ek78
- Processing financial transactions and confirming deposits and withdrawals
- Complying with applicable laws and regulations and preventing fraud
- Maintaining platform security and identifying suspicious activity
- Ensuring responsible gaming and supporting players in difficulty
- Providing customer service and resolving support requests
- Improving services and enhancing the user experience
- Sending relevant promotional information (subject to your consent)
We will never use your information beyond the purposes stated above.
Data Sharing and Disclosure
ek78 does not sell or rent your personal information to third parties. However, information may be shared with the following parties in certain circumstances:
3.1 Service Providers
ek78 relies on trusted third parties to operate core services such as payment processing, identity verification, technology infrastructure, and customer support. These parties process data only under ek78's instructions and within strict confidentiality agreements.
3.2 Legal Obligations
ek78 may be required to disclose information in response to a court order, government directive, or a lawful request from law enforcement. In such cases, we will make every effort to notify the user where possible.
3.3 Business Transfers
In the event of a restructuring or acquisition of ek78's business operations, user data may be transferred to the new managing entity, though the terms of this Policy will remain in effect.
Data Protection and Security
ek78 applies industry-standard security measures to protect your data. Our security practices include:
- SSL Encryption: All data transmissions on our website are encrypted using SSL/TLS technology, preventing unauthorized access by third parties.
- Secure Servers: All personal and financial data is stored on secure, encrypted servers.
- Access Controls: Only authorized personnel can access the necessary data, and all access is logged.
- Regular Security Audits: We conduct regular security assessments to identify potential vulnerabilities.
- Two-Factor Authentication: An additional layer of security is available to protect your account.
Cookie Policy
The ek78 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the quality of our service.
Types of cookies we use:
- Essential Cookies: These are necessary for maintaining login sessions, security verification, and core functionality. These cookies cannot be disabled.
- Functionality Cookies: For remembering your preferences, language selection, and account settings.
- Analytics Cookies: To understand platform usage patterns and improve our service. This information is fully anonymized.
You can manage cookies through your browser settings. However, disabling essential cookies may limit some platform functionality.
Data Retention Period
ek78 retains your data only for as long as necessary. Retention periods are determined based on the following:
- Duration of account activity — all data is retained for as long as the account remains active
- Legal obligations — certain financial and identity-related data must be kept for a set period as required by applicable law
- Dispute resolution — relevant data is retained until any legal claim or dispute is resolved
- Fraud prevention — certain data from closed accounts may be retained for a limited period for protective purposes
Once the retention period ends, your data is securely deleted or fully anonymized.
Protection of Minors' Data
ek78's services are intended only for those aged 21 or above. We do not knowingly collect any information from minors. Age verification is a mandatory part of our account registration process.
If we become aware that a minor's information has been collected in our system, we will immediately close that account and delete the associated data. Parents or guardians who notice suspicious activity may contact our support team.
User Rights
Your Data Rights
As a user of the ek78 platform, you have the following rights:
8.1 Right to Access Data
You may find out at any time what information ek78 holds about you. Upon a simple request, we will provide you with a summary of your data.
8.2 Right to Correct Data
If any information stored in your account is incorrect or incomplete, you may request that it be corrected or updated.
8.3 Right to Delete Data
In certain circumstances, you may request the deletion of your personal data. However, this right may be limited in cases of legal obligations or ongoing disputes.
8.4 Withdrawal of Marketing Communications
If you no longer wish to receive promotional emails or messages from ek78, you may withdraw that consent at any time. This will not affect communications related to core services.
To exercise any of the above rights, please contact us through our support channels.
Third-Party Links and Services
The ek78 platform may occasionally reference third-party websites or services. These external services have their own privacy policies, and ek78 is not responsible for them. We recommend reading their policies before using any third-party services.
Payment gateway services such as bKash, Nagad, or Rocket have their own privacy policies. ek78 uses these services solely to complete your transactions and does not retain or process your payment information beyond that.
International Data Transfers
ek78's servers and technology infrastructure may be located in various countries. As a result, your data may be transferred internationally. Regardless of where the data is processed, we ensure that the standards of this Privacy Policy are always maintained.
ek78 implements appropriate contractual arrangements and security measures to protect data, keeping the information of users in Bangladesh safe internationally.
Policy Changes
ek78 reserves the right to update this Privacy Policy at any time. Before changes take effect, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed
- For significant changes, a notification will be sent to the account's email address
- A notice will be displayed when logging into the platform
Continued use of the platform after any changes will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact ek78's privacy team. We take every request seriously and aim to resolve matters promptly.
For any data-related requests — such as accessing, correcting, or deleting your data — please send them directly through our support channels. Our 24/7 support team is ready to assist in both Bengali and English.
We handle every privacy-related request with the utmost care. Our goal is to maintain ek78 as the most secure and trusted online betting platform in Bangladesh.
Contact Support Team
Related Policies
See the pages below to learn about ek78's full policies and terms.